🐾 Frequently Asked Questions

1. What types of dog ornaments do we offer?

We offer a variety of different dog breeds and continuously add to our collection. Follow us on social media and sign up for our email newsletter to get up to date information on our newest releases.

2. Can I personalize an ornament with my dog’s name?

Absolutely! We offer complimentary name personalization using a fine-tip permanent market. Please send a message on our contact page including your name, order number and desired dog name you would like to have added to ornament.

3. How long does it take to receive my order?

Processing time typically takes 5–7 business days. Shipping times vary by location, but you’ll receive a tracking number as soon as your order ships.

4. What materials are your ornaments made of?

Our ornaments are crafted from durable and high-quality material resin.

5. Do you ship internationally?

Yes, we ship worldwide! Shipping rates and delivery times depend on your location. International orders may be subject to customs fees or taxes, which are the responsibility of the customer.

6. How do I care for my ornament?

To keep your ornament looking its best, gently wipe it with a soft, dry cloth. Avoid using water or harsh cleaning products. Store it in a cool, dry place.

7. What is your return and exchange policy?

We want you to love your purchase! If your ornament arrives damaged or there’s an error on our part, please contact us within 7 days for a replacement. Personalized items are non-refundable.

8. Can I place a bulk or wholesale order?

Yes! We offer unique pricing for bulk orders, pet stores, shelters, and event organizers. Please contact us at furnaments@gmail.com for more information.

9. How can I contact customer support?

You can reach us at through our Contact Us page. Our team typically responds within 24 hours on business days.